At Zyren, we strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not happy with your order, we’re here to help with an easy return process.
1. Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- The product should be in its original condition with all tags and packaging intact, unworn, and unwashed.
- Sale or discounted items are non-returnable unless they are defective or damaged.
2. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products.
- Items marked as “Final Sale.”
- Undergarments and intimate wear.
3. Return Process
To initiate a return:
- Contact our customer support team at support@zyren.in with your order details.
- Our team will assist you with the return instructions and provide you with a return shipping label if applicable.
4. Refunds
- Once we receive the returned item, it will be inspected. If the item meets the return eligibility criteria, a refund will be processed to your original method of payment.
- Please allow 7-10 business days for the refund to reflect in your account.
5. Exchanges
If you would like to exchange your item for a different size or color, please reach out to our customer service team. Exchanges are subject to product availability.
6. Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item was received in a damaged or defective condition.
- In case of damaged or defective items, we will cover the return shipping costs.
7. Contact Us
For any questions or concerns regarding returns, please contact us at support@zyren.in or call us at +91-2269646664.